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  • Speak to us now on live chat
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  • We can call you
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Please provide us with the below details and one of our local experts will be in contact.

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Award-winning customer service

Rated 4.9 out of 5 by our customers

Established in London since 1856

Local know-how, better results

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Award-winning customer service

Rated 4.9 out of 5 by our customers

Established in London since 1856

Local know-how, better results

Lander Sudios

Kensal Town, W10

From £495,000

Durnsford House

Wimbledon, SW19

From £500,000

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Gold Award for Best Customer Service

For the second year running, Marsh & Parsons was thrilled to be crowned the UK’s Gold Award winner for Best Customer Service by The Times & The Sunday Times. Described as setting “the benchmark for outstanding customer service with practices that should serve as a “how to” for the industry”, Marsh & Parsons was pleased that its commitment to providing exemplary customer service, as well as unrivalled results, was recognised once again.

The judges also said “From the outset, every process is geared towards excellence on the understanding that great service leads to great results. Recruitment is stringent so only the best people are employed, there is robust investment in well structured, quality and ongoing training and the directors hold monthly meetings to celebrate success. There is a real culture of inclusiveness so all the team feel as though they are directly involved in contributing to the bigger picture.

This attention to detail means they do the basics right as well as executing the big ideas that “wow”. From the social dashboard on the website which means directors can be contacted 24/7 to the speedy responses to enquiries, this is an agency which is not afraid to make promises – it knows it can keep them.”

To view photos of the event, click here.

 

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Marsh & Parsons is registered in England (Company No. 05377981) Registered office address: 80 Hammersmith Road, London, W14 8UD (VAT No. GB 231 0965 32) | Copyright © Marsh & Parsons 2024

Client Money Protection is provided by RICS. The redress scheme for Marsh & Parsons is The Property Ombudsman Scheme. Calls may be recorded and/or monitored for training and/or data protection purposes. We are members of The Property Ombudsman (TPO), there to protect your interests. We abide by the TPO code of conduct.

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