London Property Management

We’ve been matching people and property in London for over 160 years, but our work doesn’t end there. We’re also one of the largest property management companies in London, making renting simple for landlords and tenants alike.

We’re proud to say that we find the highest quality tenants for our clients’ properties, and it’s important that high-quality tenants receive high-quality care. After all, a happy tenant means a happy landlord. That’s why our London property management service makes life easier for both you and your tenants. We go above and beyond to make sure any issues that arise are dealt with quickly and efficiently.

Excellent customer service is at the heart of what we do and our property management services are no different. We treat your property as if it were our own. We even have an emergency line manned 24/7, so should the unexpected occur, we’re on hand to provide help and reassurance. This means you can relax knowing everything is being taken care of. After all, no one wants their holidays, weekends or evenings interrupted. When something needs to be done, we have a database of vetted, reputable contractors on hand, many of which have worked with us for several years.

Simply put, we know London property management better than most and we ensure our service is exactly as you’d expect. Read on to discover the three levels available and find out which one is right for you.

Already know which service is right for you, or need further assistance? Click below to contact our Property Management team.

We strive to make sure each and every one of our clients is given peace of mind that their investment is getting the care and attention it deserves.

Matching people with property

The highest quality tenants via our unique matching process

24-hour emergency line

Giving you and tenants peace of mind

Bi-annual property inspection

Treating your home like our own

Speak to our Property Management team

What's included?

Standard Service

For landlords seeking to manage their tenant relationships directly

Long let only (6 months+)

11% + VAT (13.2% inc. VAT)

What’s included:

– Comprehensive marketing including professional photography and advertising on major portals

– Access to over 4,000 tenants actively searching across our database at any one time

– Verifying tenant identities and organising tenant referencing checks if required by the landlord

– Organisation of pre-tenancy clean and inventory check-in if required by the landlord

– Collection of rent and handling of associated fees and taxes

– Administering and holding deposits as a stakeholder and in line with current legislation

– Organisation of Gas Safety Certificates if required by the landlord

Managed Service

For landlords requiring a full property management service

Short and long let available

Long: 16% + VAT (19.2% inc. VAT).
Short: 24% + VAT (28.8% inc. VAT)

What’s included:

All the services from our Standard Service option, plus:

– Assigned Property Manager experienced in troubleshooting tenancy and maintenance issues

– Transfer of utilities accounts

– Rental payments arrears management and proactive credit control

– Arranging all repairs and maintenance with preferred, registered contractors, as well as payment of outgoings

– Keyholding service

– 24-hour emergency line

– Bi-annual property inspections

– Managing the check-out process

Premium Service

For landlords desiring a more tailored service

Long let only (6 months+)

18% + VAT (21.6% inc. VAT)

What’s included:

All the services from our Managed Service, plus:

– Senior Property Manager who will visit at the start and end of the tenancy

– Annual rent appraisals with your local letting manager, who will attend your property at the point of renewal, conducting an up-to-date market appraisal collated into a valuation document

– Assigned Finance Partner to give you direct access to the person handling your account

– One complimentary service of your choice between a free Gas Safety Inspection and Certificates

Premium Management

Full Management

Rent Management

We extensively advertise your property

We have a team of local lettings experts who will spend an average of 200 hours working to find you the best Tenant and arrange the tenancy

We carry out viewings six days a week and out of hours if requested

Our Lettings teams are available seven days a week from 8am to 8pm

We access 10,000 corporate Tenants per annum through our Corporate Lettings and International Relocation Team

We negotiate terms and draw up a bespoke Tenancy Agreement

We take out thorough references including exploring a Tenant's credit history, previous Landlord and employment status

We arrange for any pre-tenancy work to be carried out to the Property

We hold all client monies securely in a designated and audited client account and protected by RICS client money protection

We arrange an independent inventory, check-in and check-out

We provide safekeeping of your keys throughout the tenancy

We can arrange for a Carbon Monoxide detector and smoke alarm to be installed

We ensure that standing orders for Tenants are properly set up

We issue monthly rental statements and collect rent

We transfer utilities at the start and end of the tenancy

We provide help in recovering rent arrears in the very rare event it happens

We provide an annual statement of account, if required

We agree the terms of tenancy renewals, securing rent increases where possible

We provide a Design and Refurbishment service if needed

We will keep you updated with any relevant changes in legislation

We provide direct access to a dedicated local property management team

We meet and greet your Tenant as they move in

We visit the Property during the tenancy and produce a comprehensive annual report

We act as intermediary with insurance companies or block managers as required We provide a 24 hour emergency service for you and your Tenants

We have our own Marsh & Parsons maintenance engineers available to visit your property at short notice

Where necessary we instruct and pay contractors on your behalf

We ensure all contractors have the correct insurance prior to commencing any work

We arrange works and give access to best value contractor prices

We arrange repairs, maintenance and refurbishments, as required

We review the check-out report, advising on deductions from the deposit and agreeing any Tenants payments

We will continue to manage your property through any vacant periods at no further cost whilst we find a new tenant for you

A professional check-in included in our fee

A professional inventory included in our fee

A professional check-out included in our fee

An Energy Performance Certificate (EPC) included in our fee

An Annual Gas Safety Certificate (GSC) included in our fee

An Electrical Installation Condition Report (EICR) included in our fee

Installation of Carbon Monoxide (CO) detector included in our fee

If you wish to download the fees click here

New to letting?

A step-by-step guide to managing your property

Your obligations as a landlord

Everything you need to know

Landlord & Tenant fees

An A – Z of costs

Are you selling or letting your property?

Book a sales valuation Book a lettings valuation

Client Money Protection is provided by RICS. The redress scheme for Marsh & Parsons is the Property Redress. Calls may be recorded and/or monitored for training and/or data protection purposes. We are members of Property Redress, there to protect your interests. We abide by the Property Redress code of conduct.

We may refer you to recommended providers of ancillary services such as Financial Services and Insurance. We may receive a referral fee for recommending their services. You are not under any obligation to use the services of the recommended provider, which may also be an associated company of Marsh & Parsons.

020 8115 4286

All done

020 8115 4286

All done

Contact London Property Management

Sales or Lettings enquiry

Your Details

All done

Would you like a…

London property management

London Landlords’ preferred residential property manager

Interested in learning more?

All done!