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The renting process

A step-by-step guide to renting in London
Made in Chelsea, in 1856 With over 160 years’ experience matching people and property throughout London, we’re not only one of London’s longest established agents, but also one of the most prevalent.
The best in the business Underpinned by a culture built on energy, agility, professionalism and knowledge, our local teams live and breathe our values. That means we go to great lengths to get the best results for our clients.
Local know-how, better results Our clients benefit from better results because we intimately understand – and are proud to be a part of – the communities in which we operate.

Renting with ease

Renting a property is something that, until you find yourself in the process, not many people really think about. Renting is a great option for those who prefer the flexibility of being able to move more often, and almost 40% of London’s population rent! It’s also great to have a landlord to take care of repairs. But there are a number of factors to take into consideration before you get started.

This renting process guide will help you to be ready so that when you find your dream property, you can sign on the dotted line as quickly as possible.

The first step

Contact your local Marsh & Parsons office, who will register your details and discuss your search requirements.

Think about your desired property type and location. It might be useful to refer to our ‘Local know-how’ guides if you are unsure on location, or discuss it with us and we would be glad to help you refine your search.

Consider your ‘must-have’ criteria – what won’t you compromise on, and what would constitute a ‘deal-breaker’?

Budget – how much would you be prepared to pay for the right property?

Length of tenancy – how long are you planning on living in London? If you’re after a short let (less than 6 months), please refer to the section below for more information.

When do you want to move? We recommend beginning your search around 6-8 weeks prior to your ideal move date.

Our renting advice guide goes into more detail if you’re stuck.

View a selection of properties

Your negotiator will show you the best properties available in line with your requirements.

The London property market moves very quickly. If you find the perfect property, one that suits the majority of your requirements, you may wish to place an offer on the same day – be prepared, it may be the first one you see!

Placing an offer

Upon finding a suitable property, complete an offer form with your negotiator, ensuring all of your requirements are clearly stated.

The administration fee of £225+VAT is payable at this stage. This amount is fully refundable or transferable should your offer not be accepted.

Offer accepted

Upon acceptance of your offer, you will be sent the Tenancy Agreement and other necessary documentation which should be read through thoroughly. Your negotiator will be pleased to help should you have any questions.

Reference checks will be made at this stage – please ensure you can provide bank details and the contact details of your previous landlord, along with those of your employer. Referencing charges apply (£30 per reference).

You will also be issued with a statement of account for your initial payment. This will include:

  • Rent for the first month.
  • Deposit – equivalent to six weeks’ rent.
  • Charge for checking the inventory at the commencement of the tenancy (The landlord is responsible for the payment of the check-out).
  • Any referencing agency charges.

Future payments for monthly rent are taken by standing order in advance so please have your bank account details available to complete the form. Please note the signature must be an original as faxed copies are not accepted by the banks.

Moving in

Provided that all payments, documents and references are in order, your keys will be available for collection on the start date of the tenancy, usually from the office or via appointment with an inventory clerk. The standard check-in fee is £109+VAT (the landlord is responsible for the check-out fee). Your negotiator will ensure that this is organised at a convenient time.

You will need to inform your utility providers that you have moved into the property and ensure that all accounts are transferred into your name as quickly as possible.

A copy of the inventory check-in report will be sent to you (usually by email) shortly after move-in. Should you have any comments or questions, they should be raised as soon as possible after receipt.

What if I need help during my tenancy?

If your property is managed by Marsh & Parsons you will be advised of the name and contact details of your Property Manager at the start of the tenancy. Please feel free to contact them at any time to discuss any questions or problems you may have.

If your property is managed by the landlord, you should contact them directly for any maintenance issues. For any questions regarding tenancy agreements, break clauses, payments or renewals, please contact our Tenancy Management department and they will provide you with all the necessary contact numbers upon moving in.

If you are still unsure, your Account Manager will be happy to provide further advice.

Why rent with us?

  • Over 160 years’ experience matching London tenants to their ideal properties
  • One point of contact, hundreds of rental properties to view across London
  • Viewings and appointments at times when it suits your schedule
  • People with wonderful properties – a team with experience, energy and excellence
  • 24-hour convenience – sign documents and make payments online
  • Award-winning customer service every step of the way

Our renting service

Find out what makes Marsh & Parsons different

Find out more

Lettings jargon buster

All the terminology you need to know

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Tenant fees

Transparency for tenants

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