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Your feedback

We work hard to provide the best service in the industry. Therefore, knowing when we get things right, as well as when we don’t quite hit the mark, is hugely important to us. If you’ve had a great experience with us, and want to let us know, we’d love to hear from you. Please tell us by clicking on the link below. Thank you!

Should you wish to make a formal complaint about any aspect of Marsh & Parsons’ service, which you are unable to resolve with the negotiator involved or the branch/department manager, you should write to the Director for the department in question: [Director Name], Marsh & Parsons Head Office, 80 Hammersmith Road, London W14 8UD This complaint will be acknowledged within three working days of receipt and an investigation undertaken.

A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied, you should write to the Chief Executive of Marsh & Parsons. The same limits will apply. Following the investigation, you will receive a written statement of Marsh & Parsons’ final view. This will include any offer made. The letter will also confirm that you are entitled, if dissatisfied, to refer the matter to the Ombudsman for a review within 12 months. Marsh & Parsons is a member of the Property Ombudsman.

Why sell with us?

  • Unbeatable local know-how
  • Award-winning customer service
  • The best possible price, in the shortest time
  • Viewings and appointments that fit around your schedule
  • Totally switched on marketing and a brand Londoners love
  • Exposure to thousands of buyers across London and the world

Marsh & Parsons is registered in England (Company No. 05377981) Registered office address: 80 Hammersmith Road, London, W14 8UD (VAT No. GB 842 7959 83) | Copyright © Marsh & Parsons 2018

Client Money Protection is provided by Propertymark. The redress scheme for Marsh & Parsons is The Property Ombudsman Scheme. Calls may be recorded and/or monitored for training and/or data protection purposes. We are members of The Property Ombudsman (TPO), there to protect your interests. We abide by the TPO code of conduct.

We may refer you to recommended providers of ancillary services such as Financial Services and Insurance. We may receive a referral fee for recommending their services. You are not under any obligation to use the services of the recommended provider, which may also be an associated company of Marsh & Parsons.