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Dealing with a leak in the home

Finding a water leak in your home, whether it’s from your boiler, radiator, fridge, or washing machine, can be a stressful and overwhelming experience. The potential for water damage and costly repairs can leave homeowners and renters alike feeling anxious and unsure of what steps to take next. According to Association of British Insurers (ABI), escape of water damage is one of the most common types of domestic property damage claims, with insurers paying out £1.8 million for it every day.

Fortunately, with the right knowledge and tools, managing and dealing with a leak can be a manageable process.

In this guide, we’ll provide you with tips on how to spot a water leak, the different types of leaks, what to do when you find one, and how to report a water leak.

Image of leaking tap

How to spot a leak even if you can’t see the water

Spotting a leak isn’t always easy. Here are a few things to look out for:

  • Keep an eye on your water pressure and water bills – if you notice an unexplained increase, it could be a sign of a leak
  • Check for damp spots on your walls and ceilings
  • Look for waterlogged areas in your garden
  • Listen for any unusual noises coming from your pipes.

Different types of water leaks and what to do when you find one

Water leaks can come from a variety of sources and can vary in their severity. It’s important to understand the different types of leaks and how to deal with them appropriately. Here are the different types of water leaks and what you should do if you find one:

Low impact leaks: Leaks from appliances and radiators

When your washing machine, radiator or fridge is leaking water, it can be a pain to deal with.

You might not need a plumber – a radiator may just need tightening or bleeding, or a fridge door might have been left open. To deal with this type of leak, you can simply tighten the valve or close the door.

However, a water leak from your washing machine can cause damage to your floors and walls. Turn off the machine and the water supply immediately and call a repair service to fix the leak.

Medium impact leaks: Leaks from boilers and taps

If you find that your tap or boiler is leaking water, you’ll need to call a plumber to deal with it. Depending on the amount of time the leak has been running, the potential damage can be quite extensive. As a result, you may need new carpets or new plumbing. In the case of a burst pipe, get a stopcock to block the water flow and limit the damage. In certain circumstances, you may also need to contact your local water supplier.

High impact leaks: Leaks in the walls

Leaks in walls are usually caused by holes in the roof or on the outside of your property. To deal with this type of leak, you’ll need to have your roof assessed by a roof contractor to determine how much damage has been caused. Depending on the severity of the damage, you may need a new roof or ceilings.

What causes leaks, and how can you avoid them?

Several factors can cause leaks in your home. Here are a few tips to help you avoid them:

Check your water pressure regularly

If something is lodged in a pipe, or if it’s clogged, it can cause a pipe to crack and burst. If you think a pipe is blocked, get it checked straight away.

Turn on your heating

Keep your heating on a low level or turn it on regularly throughout the day in very cold conditions to avoid water expansion when it freezes.

Be vigilant

Keep on top of potential leaks by ensuring taps are turned off, fridge doors are closed, and sinks are draining properly.

How to report a water leak

When looking to buy a property, it’s essential to complete some form of discovery to ensure the home has no hidden faults, such as broken pipes, which could lead to water leaks.

While a surveyor can assess the structural integrity of a home before you decide to purchase, the survey may not detect a leak. Therefore, it’s advised that you hire a professional to carry out a thorough inspection of the property, including its plumbing system, if you’re in any doubt. Being aware of any potential problems before you buy can save you time and money in the long run.

On the other hand, if you are living in a property and suspect a water leak, it’s important to report it as soon as possible. Contact your local water supplier, such as Thames Water, to report the leak and request a water leak repair. Timely reporting can help prevent water damage and further complications.

Property management for landlords

When it comes to owning a property, it’s important to consider potential issues that may arise, such as burst pipes in the home. This is particularly crucial for owners of older properties or properties located in regions with severe weather conditions.

If you’re a landlord, dealing with a leak in your property can be time-consuming and costly, especially if the property is unoccupied at the time of the leak. As a part of your landlord obligations, you have to ensure that your property’s plumbing and pipes are regularly inspected and maintained.

Managing a property can be a complex task. If you’re looking to take the stress out of the process entirely, Marsh & Parsons can manage your property or portfolio for you.

Our property management team is one of the largest in London, managing 1,500 properties at any one time. We pride ourselves on excellent service, going above and beyond to make sure any issues that arise are dealt with quickly and efficiently. If your property is managed by us, both you and your tenants will have 24/7 access to our manned emergency line should the unexpected occur. When something needs to be done, we have a database of vetted, reputable contractors on hand, many of which have worked with us for several years.


Finding a leak in your home can be stressful, but it’s essential to deal with it quickly to avoid costly repairs. By staying informed and working with a reputable and experienced property management company, you can ensure that your property is safe and well-maintained.

If you need any further help, contact Marsh & Parsons, and we’ll be happy to assist you.

For more information on our property management service, click here.

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