Described as a London agency that “exudes excellence in every aspect of its lettings service”, Marsh & Parsons was recently awarded Gold on the strength of all the lettings services we offer. This included our Corporate & Relocation Services, our International Desk, which boasts 20 different languages, our Customer Insight department which monitors customer service and our Client Services department dedicated to building relationships with our clients, as well as keeping them informed of changing market conditions.
We were also commended for our weekly workshops, held with managers and negotiators to share new legislation and trends, along with an open forum on issues facing staff. The judges recognised that all staff at Marsh & Parsons “ooze passion and competence for the lettings market and their agency, which is clearly appreciated by clients, who consistently write rave reviews about the agency’s service.”
The judges particularly like our ‘Local know how. Better Results’ initiative, which requires all negotiators to take a 50-question test on their local office area. They were apparently “unanimous in the opinion that Marsh & Parsons is a progressive and dynamic London agency that has demonstrated outstanding growth and leadership with customer service, and which has local community at its heart.”
To view photos from the event, click here.
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