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Award-winning customer service
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Established in London since 1856
Local know-how, better results
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If you are interested in both a sales and rental valuation, please select Sales.
At Marsh & Parsons, we pride ourselves on providing award-winning customer service. Our customers are at the centre of everything we do, which is why your feedback is so important to us. Whether you are a first time buyer, seasoned seller or established landlord, we would love to hear from you.
Click here to share your experience with us.
We endeavour to resolve any issues through our dedicated agents and Client Services team. However, should you wish to make a formal complaint about your experience with us, you can write to us at the following address:
Customer Complaints, Marsh & Parsons, 3 Park Road, Teddington, TW11 0AP.
This complaint will be acknowledged within three working days of receipt and an investigation undertaken.
A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied, you should write to the Chief Executive of Marsh & Parsons. The same limits will apply. Following the investigation, you will receive a written statement of Marsh & Parsons’ final view. This will include any offer made. The letter will also confirm that you are entitled, if dissatisfied, to refer the matter to the Ombudsman for a review within 12 months. Marsh & Parsons is a member of the Property Ombudsman.
Marsh & Parsons is registered in England (Company No. 05377981) Registered office address: 80 Hammersmith Road, London, W14 8UD (VAT No. GB 231 0965 32) | Copyright © Marsh & Parsons 2025
Client Money Protection is provided by RICS. The redress scheme for Marsh & Parsons is the Property Redress. Calls may be recorded and/or monitored for training and/or data protection purposes. We are members of Property Redress, there to protect your interests. We abide by the Property Redress code of conduct.
We may refer you to recommended providers of ancillary services such as Financial Services and Insurance. We may receive a referral fee for recommending their services. You are not under any obligation to use the services of the recommended provider, which may also be an associated company of Marsh & Parsons.