Marsh & Parsons were awarded the title of ‘Best Medium Letting Estate in London’ at the 2011 Lettings Agency of the Year Awards in association with The Sunday Times and The Times.
Marsh & Parsons won the award on the strength of its “sheer level of services and innovation”, “the expertise of all employees”, with the judges declaring Marsh & Parsons “a fantastic example of lettings at its best”.
The judging of the awards was chaired by The Property Ombudsman and was backed by the National Association of Estate Agents and the National Federation of Property Professionals.
In their final analysis, the judging panel said, “The tremendous growth shown by this agency over the past five years is extremely well deserved. Passionate about customer service, the team know their clients and their market and the sheer level of services and innovation on offer is absolutely outstanding. They have an international desk to help clients in 14 different languages and assist tenants with opening English bank accounts and other administrative necessities before they secure an address.
The expertise of all employees results in some impressive statistics – they have secured rent increases for 60% of their properties over the past 12 months and 99% of all rents are paid on time. There is a strong focus on in-house training and an emphasis on marketing which positions Peter Rollings and Marsh & Parsons as lettings experts through industry commentary and their high quality magazine. Dedicated involvement in local causes reinforces links with the community. A fantastic example of lettings at its best.”
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