We work hard to provide the best service in the industry. Therefore, knowing when we get things right, as well as when we don't quite hit the mark, is hugely important to us. If you've had a great experience with us, and want to let us know, we'd love to hear from you. Please tell us by clicking on the link below. Thank you!
Should you wish to make a formal complaint about any aspect of Marsh & Parsons' service, which you are unable to resolve with the negotiator involved or the branch/department manager, you should write to the Director for the department in question: [Director Name], Marsh & Parsons Head Office, 80 Hammersmith Road, London W14 8UD This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied, you should write to the Chief Executive of Marsh & Parsons. The same limits will apply. Following the investigation, you will receive a written statement of Marsh & Parsons final view. This will include any offer made. The letter will also confirm that you are entitled, if dissatisfied, to refer the matter to the Ombudsman for a review. Marsh & Parsons is a member of the Property Ombudsman.