Lettings Advice for Tenants

Where to begin

1. The first step is to contact your local Marsh & Parsons office who will register your details and discuss your search requirements

  • Think about your desired property type and location. It might be useful to refer to our "Local know-how" guides if you are unsure on location, or discuss it with us and we would be glad to help you refine your search.
  • Consider your “must-have” criteria - what won’t you compromise on, and what would constitute a ‘deal-breaker’?
  • Budget - how much would you be prepared to pay for the right property?
  • Length of tenancy - how long are you planning on living in London? If you’re after a short let (less than 6 months), please refer to the section below for more information.
  • When do you want to move? We recommend beginning your search around 6-8 weeks prior to your ideal move date.
  • Would you like Marsh & Parsons to professionally manage your property during your tenancy? Speak with your negotiator for more information.

2. View a selection of properties from our extensive portfolio

  • Your negotiator will show you the best properties available in line with your requirements.
  • The London property market moves very quickly. If you find the perfect property, one that suits the majority of your requirements, you may wish to place an offer on the same day - be prepared, it may be the first one you see!

Found the right place?

3. Placing an offer

  • Upon finding a suitable property, complete an offer form with your negotiator, ensuring all of your requirements are clearly stated.
  • The administration fee of £225+VAT is payable at this stage. This amount is fully refundable or transferable should your offer not be accepted.

4. Offer accepted

  • Upon acceptance of your offer, you will be sent the Tenancy Agreement and other necessary documentation which should be read through thoroughly. Your negotiator will be pleased to help should you have any questions.
  • Reference checks will be made at this stage - please ensure you can provide bank details and the contact details of your previous landlord, along with those of your employer. Referencing charges apply (£30 per reference).
  • You will also be issued with a statement of account for your initial payment.
    This will include:
    a) Rent for the first month.
    b) Deposit - equivalent to six weeks’ rent.
    c) Charge for checking the inventory at the commencement of the tenancy (The landlord is responsible for the payment of the check-out).
    d) Any referencing agency charges.
  • Future payments for monthly rent are taken by standing order in advance so please have your bank account details available to complete the form. Please note the signature must be an original as faxed copies are not accepted by the banks.

Home sweet home

5. Moving in Provided that all payments, documents and references are in order, your keys will be available for collection on the start date of the tenancy, usually from the office or via appointment with an inventory clerk. The standard check-in fee is £109+VAT (the landlord is responsible for the check-out fee). Your negotiator will ensure that this is organised at a convenient time.

You will need to inform your utility providers that you have moved into the property and ensure that all accounts are transferred into your name as quickly as possible.

A copy of the inventory check-in report will be sent to you (usually by email) shortly after move-in. Should you have any comments or questions, they should be raised as soon as possible after receipt.

6. What if I need help during my tenancy?

  • If your property is managed by Marsh & Parsons you will be advised of the name and contact details of your Property Manager at the start of the tenancy. Please feel free to contact them at any time to discuss any questions or problems you may have.
  • If your property is managed by the landlord, you should contact them directly for any maintenance issues. For any questions regarding tenancy agreements, break clauses, payments or renewals, please contact our Tenancy Management department and they will provide you with all the necessary contact numbers upon moving in.
  • If you are still unsure, your Account Manager will be happy to provide further advice.

Short let properties

7. How does a short let differ from a long let?

  • A short let tenancy is for a term less than 6 months. All monies must be paid in full and in advance (including a 4 week deposit).
  • Normally, utility bills are included in the rental amount, with the exception of telephone and broadband fees, payment of which will be detailed in your tenancy agreement.
  • Please ask your negotiator for any further information.
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