Marsh & Parsons Customer Insight monitors and improves our customer services in both our sales and lettings departments.

Marsh & Parsons Customer Insight monitors and improves our customer services in both our sales and lettings departments.

Although we're proud of the service we provide, we also understand that there's always room for improvement. We send regular surveys to our buyers, sellers, tenants and landlords to see how we can continue to improve our services and stand out from the crowd as one of the best estate agents in London. Some estate agents focus their business on getting great results, but fail to provide a satisfactory service. Other estate agents give you a good service but might not achieve the results you want. We want to do both and these surveys help us to build on our excellent reputation. The results, mostly good, occasionally bad, are used to assess our performance as well as implement structured staff training and development.

All results are collated using Survey Monkey, an internet based questionnaire and survey management system.

 

Buyer & Seller Customer Satisfaction Results (May 2017)

We may have won the coveted Estate Agency of the Year Award in 2016, but we remain focused on delivering exceptional customer service and ensuring our high standards are maintained. Indeed, 98% of sellers said that we met or exceeded their expectations this year. In particular, our local market knowledge, professionalism, and people going ‘above and beyond’ to deliver excellent service and great results for our clients, really stood out.

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Buyer & Seller Customer Satisfaction Results (April 2016)

As the business continues to grow, we're committed to ensuring that our high standards of customer satisfaction are maintained. Indeed, 2016 marks the tenth consecutive year we've invested in our Customer Satisfaction Survey research, and almost 90% of our sellers said they either would, or already had recommended us to their friends and family! Our "professionalism", "local knowledge", and our "commitment to achieving the best result for both buyers and sellers", were evident throughout the results.

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Tenants & Landlords Customer Satiscfaction Results (April 2016)

2016 marks ten years of conducting our Customer Satisfaction Surveys, and and it's great to see that we've maintained our high level of outstanding service and results, for both landlords and tenants, as the business continues to grow. Both tenants and landlords marked us as 'Excellent' the most, and the words 'Professional' and 'Efficient' were most prominent in describing Marsh & Parsons service.

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Buyer & Seller Customer Satisfaction Results (October 2015)

The feedback from our latest bi-annual Customer Satisfaction Survey delivered some excellent results once again. Words such as ‘professional’, ‘helpful’ and ‘friendly’, came up time and time again with one client stating 'The friendliness, knowledge and general style of how you deal with your customers is something I had not experienced before.' Local knowledge and the professionalism of our staff was evident in the questions which asked sellers about what attracted them to Marsh & Parsons. More than half stated the decision was because they already knew us and other reasons stated that we are ’friendly, around the corner, easy to talk to', and our ‘professionalism, good client list, experienced negotiators' were notable.

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