The feedback from our latest bi-annual Customer Satisfaction Survey delivered some excellent results once again.
The feedback from our latest bi-annual Customer Satisfaction Survey delivered some excellent results once again. Words such as ‘professional’, ‘helpful’ and ‘friendly’, came up time and time again with one client stating 'The friendliness, knowledge and general style of how you deal with your customers is something I had not experienced before.'
Local knowledge and the professionalism of our staff was evident in the questions which asked sellers about what attracted them to Marsh & Parsons. More than half stated the decision was because they already knew us and other reasons stated that we are ’friendly, around the corner, easy to talk to', and our ‘professionalism, good client list, experienced negotiators' were notable.
When asked why they chose Marsh & Parsons to market their property for sale, sellers responded that they were confident in the brand they were buying into stating we were a ‘well respected company with a high-end feel.’
One happy client said that Marsh & Parsons ‘knew the market inside out and backed it up with evidence of sales locally, on the same day as coming to meet us!’ Additionally, we were described us as ‘efficient’, and were commended on our 'can-do attitude’ . Another client said we got them ‘the best possible price for [their] property and advised [them] throughout the process’ and were ‘very personable people.’
We'd like to thank all the buyers and sellers who kindly filled in our survey. In return for their responses, we offered them the opportunity to choose one of three charities who would receive a £5 donation. We were delighted to raise a total of £2,535 for our three chosen charities: £635 for Trinity Hospice, £1,215 for Great Ormond Street Hospital and £685 for St Mungos.
Download survey details - Sellers
Download survey details - Buyers