Gold Award for Best Customer Service

Gold Award for Best Customer Service

For the second year running, Marsh & Parsons was thrilled to be crowned the UK's Gold Award winner for Best Customer Service by The Times & The Sunday Times. Described as setting "the benchmark for outstanding customer service with practices that should serve as a "how to" for the industry", Marsh & Parsons was pleased that its commitment to providing exemplary customer service, as well as unrivalled results, was recognised once again.

The judges also said "From the outset, every process is geared towards excellence on the understanding that great service leads to great results. Recruitment is stringent so only the best people are employed, there is robust investment in well structured, quality and ongoing training and the directors hold monthly meetings to celebrate success. There is a real culture of inclusiveness so all the team feel as though they are directly involved in contributing to the bigger picture.

This attention to detail means they do the basics right as well as executing the big ideas that “wow”. From the social dashboard on the website which means directors can be contacted 24/7 to the speedy responses to enquiries, this is an agency which is not afraid to make promises – it knows it can keep them."

To view photos of the event, click here.

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