Our Testimonials

Dear Peter,

I recently sold my London apartment through the Marsh & Parsons' South kensington office. I was recommended William Hughes-Ward to deal with. Being a absentee vendor (I Live in Australia) I was worried that it would be a hard programme. In March I visited London and had three agencies around to appriase. William was the most comforting in regards to doing this from afar. Within two days I had multiple offers and had achieved my asking price. William and the Marsh & Parsons' network of offices in the area did a great job to assure me I was getting the best price. When it came to settlement, William went above and beyond to help the process, including organising and paying for the removal of the furniture that had been left there.

I can not say enough about how good William and the team were. We had sold about three properties through other large network london agencies and can't fault Marsh & Parsons and William. I would be very happy to recommend either again.

Many thanks,

I came to Marsh & Parsons and Ian Barrett from a rather disappointing experience with another local estate agent and so my hopes were not high. But as the office is almost next door to the property I was wanting to sell it seemed daft not to give Marsh & Parsons a try. From the very beginning I warmed to Ian who was straightforward and non proscriptive and made clear that he was taking instruction from me and not the other way around. I understood quite quickly that he is an intelligent and subtle operator and of course he was in charge and I was glad to have him so.

Within the shortest possible time they were showing the flat to people already on the books who were looking for a property of this type and moments later we had several offers at the asking price. Ian was in his element. I was rather astonished. He asked them all for their better offers and they came in very close to the price he had first suggested we put on the flat. I had opted for a lower asking price and am glad to admit I was wrong and he was right.

The actual process had its share of bumpy moments, but I was shielded from the worst of it by Ian and by Gillian Shubotham, who was also a delight to do business with.  

If I have any regrets about the experience it would only be that I didn't go to Marsh & Parsons  when I first decided to put the property on the market - not least because it coincided with their opening in the Old Brompton Road and they were offering 0% commission. But in the event I was happy to pay up - Gillian and Ian earned every penny and more of theirs.

Sincerely,

Dear Ian,

As I have already said to you, you put all other agents to shame, perhaps my original 'James" is the only one who comes close to your professional standard - you really do blow apart the common stero-type of an estate agent (I'm allowed to say this as I am indeed an adman aka "madman"!). I don't even think about whether we got absolutely the best price or not - you just made me feel confident all the way through the process. On my part we have some difficult personal issues happening and thanks to your approach I have been able to focus on these and leave much of the issues on the sale with you. For this I thank you so very much.

Specifically - I much appreciated that when the seller came back with such a low second evaluation that you had already challenged it, put forward a way of them addressing it ,and had a clear and well supported proposal for me. It was professional and well delivered. I never once doubted your integrity or capability.

Overall I think what you do so well is to cover off the whole process, prompting solicitors and orchestrating everyone on whatever role they play.

Regards,

Dear Laura,

We just wanted to say a big 'thank you' for all your work on getting Cavendish Road sold.

Your efficiency, persistence, calmness, patience and never-ending good cheer not only made the whole process happen but also made it bearable at some of the rather more ‘difficult’ times.

Please feel free to forward this to your boss for use in any review or appraisal as we very much hope your high standard of work is appropriately recognised and rewarded. We would recommend you to anyone wanting to sell their property in the area (in fact, we have already recommended you to Roz’s sister who will probably be selling their house in Lavender Hill in the coming months).
 
With our best wishes,

We sold our home in London in December 2012 because of an upcoming move to the US.  We were not sure exactly when we were moving and needed to have an agent who could work with us and our moving deadlines.  We selected Marsh & Parsons as, after talking with several agents, they showed the greatest care and understanding in devising a marketing plan.

Once we agreed a marketing approach, the viewing process went smoothly and the clients they brought were intelligently vetted.  The agents were courteous and respectful of our needs.

We received several bids and accepted a bid which went through in the required timeline.  I had not realized what the closing process entailed and Marsh & Parsons (Ian Barrett in particular making himself constantly available) proved extremely helpful in making the process go smoothly.  In my opinion, the broker’s involvement in the closing process is almost more important than during the actual showing of the flat; M&P were excellent.

I would wholeheartedly recommend Marsh & Parsons to anyone selling a property.

Dear Jake,

It seems that our earlier message of thanks to you and your professional team, dated 27th February 2013, has been frozen in our I-Pad outbox and I would now like to rectify this oversight and now re-convey our most sincere appreciation of your services in the successful completion of the sale of our Pimlico apartment.
 
We were more than impressed by the initial professional approach that you, together with your sales representatives Heidi and Richard, conveyed to us on our first visit to your Pimlico offices and, having experienced at length what was the alternative from other Estate Agents in the vicinity, we quickly agreed to your appointment as sole agent.
 
We were particularly impressed by the atmosphere in your Pimlico premises and the ambience and harmony that pervades the office. There is definitely a feeling of well being when entering and the fact that you, as Manager, are immersed with your staff rather than aloof is definitely a plus factor. The fact that you actually later conducted a few viewings of our property, yourself, reinforced our feeling that we had made the right decision.
 
As you may remember, we were mainly in residence and available during most viewings and we confirm that the performance of Heidi and Richard during viewings was excellent; they both conveyed the salient points of the property and its benefits to the viewers and afforded us an opportunity to engage with the potential buyers, as appropriate.They also respected our privacy and always gave advanced notice of any potential viewing.
 
We confirm that you are not only doing a good job, you are doing an excellent job and we are most grateful for your efforts on our behalf. I would also add that your office support staff are top of the range and deserve credit for presenting your first class presence in Pimlico; their contribution did not go unmissed in our eyes.
 
On a final note, I must confess that you were personally recommended to us by a neighbour, who had previously used Marsh & Parsons in Pimlico (they especially recommended Jake), and we confirm that we will not hesitate to recommend you to others.

Best regards to you and the staff,

Dear Ian and team,

We just wanted to thank you and congratulate you for your excellent service.

From the moment we called to talk about putting our flat on the Market to completion of the sale, the service has been truly exceptional. Ian has been there every step of the way, keeping us informed about everything, always available and happy to help. Everything was done so quickly and efficiently, we could not have asked for more. You have really made what is usually a difficult and protracted process as pleasant as possible and you have also obtained a fantastic result for us.

Thank you again for all your help,

Dear Paul,

My thanks for your call today and I just wanted to re-iterate my  gratitude for the work you and your team did on the sale of 24 Fitzjames Avenue. In particular I wanted to make note of how helpful Nathan was to the process. Having been fairly straightforward up to the point of agreeing a price with the buyers, it then became a great deal more stressful for both parties as we entered a seemingly never ending battle with managing agents and mortgage lawyers to do their jobs and it was during this difficult phase that Nathan's constant positivity and belief that the sale would eventually go through that kept the sale afloat.

I'm pleased that our lawyers have paid you swiftly, and I wish you and your office the very best.

Dear Natasha and Daniel,

I just wanted to say a huge thank you to both of you for all of the help and advice that you have provided throughout the process of selling my apartment. As you know, the sale was completed yesterday and I am delighted with the price achieved which was well in excess of the asking price valuations provided by two other local agents.

I have to say that I was very impressed by your method of valuation in the first instance and then by the extremely professional and friendly manner in which I have been kept up to date as we have moved through the purchase process. I am aware the whole process was rather drawn out due to initial delays with the freeholder on my side and then problems with my purchaser's funding, but everything worked out well in the end and that is really what counts.

Many thanks to you both once again and very best wishes for the future.

With kind regards,

PS. I have already recommended your company to two of my neighbours who are possibly planning to sell at some point later this year...

Hi Paul & Justin,

Just a quick email which is very belated to say thank you so much for all you did to ensure the speedy and smooth sale of 4 Rosedale Terrace.

As you know we’d had our property on the market with another agent from May 2012 until August 2012 and although we’d agreed an asking price offer quickly the sale did not proceed smoothly due to numerous questions from the buyer and the other agent did not keep the process going.  On many occasions we asked if there were other buyers out there and we were told the market was quiet as it was the summer.  Within a few days of putting it on the market with you in late August we had an offer which exceeded the previous asking price by nearly 5% and the sale was completed within 6 weeks with minimal fuss. 

What we were so impressed with was that whenever we rang you or your rang us you always had an update of the progress of the buyer and the solicitor.  We really felt you were acting for us rather than the buyer.  Before instructing our first agent we had contacted you but had been put off by your higher fees.  When we came to pay the bill for the fees we really felt you’d earned every penny of it and as you’d always said you would get a higher purchase price which would more than cover the increased fees.  We have been recommending you to all our West London friends who are thinking of selling.

We have settled in well in Winchester – we are in a rented property and our new build house is going to be ready on 28th February -  hopefully!

Regards,

Dear Heidi,

Thank you for you sensible and calm manner throughout. You guys are definately the best agents in the area, having delt with most now.

Best,

As an experienced local and international buyer and seller of property for over 25 years, I am delighted to recommend Marsh & Parsons.

In February 2012, after a rigorous selection process, I chose Craig Tonkin of Marsh & Parsons as sole agent to sell my mother’s flat in Kensington. Both Craig and the rest of his staff more than justified my selection. Marsh & Parsons were supremely efficient and professional, and most importantly, they delivered on all their promises.

Thanks to their diligence, they organised more than 40 viewings in a fortnight and exceeded all my price expectations. After the flat was sold their professional conduct at all times was exemplary and most helpful.

I look forward to using their services again.

Dear George,

Tania and I sincerely thank you for all your help and support in the purchase of the property.  We found your approach very professional and your advice was candid and in our best interests - and we very much valued that. This was an exponential learning curve for us and you guided us through the key decision making points with balanced information and, your experience, knowledge and judgment were clearly apparent. We are extremely pleased with our purchase George - and although there are a further few chapters to go before we can move in, we are looking forward. Thank you for the 'goody bag' and most certainly we will invite you round to tea (and a valuation !) when all is done.

Once again thank you and I'm sure we will be bumping into you - being just round the corner.

Kind regards,

Dear Craig,

While I doubt whether you yet have seen the last of us this seems an appropriate time for Peta and I to thank you and your team more formally for the excellent you have given us - leading to the exchange of contracts on both Gordon place and Cottesmore Court.

Jo and all the different negotiators were a pleasure to deal with. We are particularly grateful to David Hill who made a number of dressed down visits at weekends and whose assiduity on a Sunday led to the visit which in turn produced the sale.

You were always at hand to advise us and keep us informed. We chose Marsh & Parsons because we were impressed by the energy and commitment you communicated and were proved right for both deals.

We are unlikely to be in the business of moving again but, were we to be, we would come back to you at Marsh & Parsons and will certainly recommend you when the opportunies occur. 

With the very best wishes from both of us,

Dear Ian,

Thank you so much for all your help and professionalism during the sale of the above property. After using other agents I am totally sold with taking my business to Marsh & Parsons.  I felt that you were incredibly professional as an office and very much ahead of the competition. Would you also thank George for all his work and perseverance – if anybody chased this deal, he certainly did.

Would love to pop in and have coffee some time and discuss further business.

Looking forward to seeing you soon.

Regards,

Dear Aileen,

I just wanted to thank you for the professional and attentive service you provided during our recent purchase of Larkhall Rise. 

We were also delighted to receive the hamper - it was a really thoughtful and generous gift which served as a lovely welcome to our new home.

I would definitely recommend Marsh & Parsons to a friend in the future.

With best wishes,

Aileen & Tom,

I know if it hadn't been for you I would never had a chance at getting my 'home'.  I will certainly be recommending you both to all!

Kind regards,

Dear Laura, David, Chloe and Tom,

I just wanted to drop you a line myself, to say thank you for a great service throughout the sale of Dagnan Road. Laura from the outset you were incredibly professional and efficient and a great team leader, Chloe was very helpful at getting information to me and organising a variety of things, and both David and Tom focused and competitive at getting the offers in.

Sadly Tom's fell through which happens, but he put some good effort in. David's went to completion - David thank you: a very strong and motivated sales agent.

Previously I had always rented and sold property through another agent, but since dealing with M&P's staff I would choose yourselves every time and have already recommended you to a couple of friends.

All the best of luck going forward, you are a great team!

Kind regards,

Dear Alex,

Today I completed the purchase of a garden flat on Stephendale Road and would like to thank you, and all in Marsh & Parsons, for the exceptional service I received.

For several months, finding the right flat proved to be impossible and it is not until I spoke to Ben Gee that I could make any progress with the purchase. Ben was spot on with understanding my requirement and he could match it exactly with a flat on Stephendale Road. I cannot praise him enough for the exceptional skills and professionalism he has demonstrated throughout this transaction, and I have never known a smoother property purchase in the twenty eight years I have lived in England! I much look forward to doing business with him again in the future.

I must also mention Jay Badiani and his team, who managed to let the property for me at asking price two weeks before completion! Again, an exceptional young professional, who just makes things happen with great drive and minimum fuss and hassle.

I am sure you already know that these two staff are a credit to Marsh & Parsons in Fulham. Undoubtedly, they will be the reason for me to recommend your firm and come back with more business if I were to make another purchase further down the line.

With best wishes,

Dear Will,

When we chose Marsh & Parsons and you to sell our house at Montrose Place, it was done in fierce competition with a handful of other estate agents. Since then you have not only succeeded in selling our house, you have also assisted us in finding a replacement London abode. When we first met, you suggested a price which was slightly above our expectations. However, you did not only succeed in selling the house just above the price that you suggested, you also delivered on the rest of your promises, never less but most of the time more. During this time, we have come to appreciate your professionalism and excellent service and we could think of no better agent to choose again and/or to recommend to our friends in case any of them would consider selling their property.

Thanks a lot Will, and good luck in your future endeavours.

Best personal regards,