Customer Insight

The Marsh & Parsons Customer Insight Department was set up in March 2007 to monitor and improve our services.

Although we are proud of the service we give, we also understand that there is always room for improvement so we complete regular, random surveys, primarily over the telephone but also by email, to our sellers, buyers, landlords and tenants.

The results, mostly good, occasionally bad are fed back to our office managers and their respective teams, where they can use this information to improve upon the service they provide. The findings have also helped us to develop a comprehensive staff training programme which ensures that all of our members of staff 'stand out from the crowd' and provide the best possible service.

The feedback so far....

Estate Agents have never been at the top of people's favourite professions which is why we place so much importance on getting the right feedback. We want to be able to build upon our growing reputation as estate agents, and since the department was set up in 2007, we have seen some compelling results.

In our most recent survey to sellers, Marsh & Parsons were repeatedly described as being trustworthy, proactive and professional. However, the most outstanding statistic was 99% of our clients said they would be happy to recommend Marsh & Parsons, of which 27% said they already had! You can view some of the results here.

Congratulations to Samantha Thomas and Rebecca Lathwood, who took part in our 'tenant satisfaction' and 'Living in London' surveys. Both have received a £100 Harrods voucher.

The results of this survey will be available soon.

All results are collated using SurveyShack, an internet based questionnaire and survey management system.