Although we're proud of the service we provide, we also understand that there's always room for improvement. We send regular surveys to our buyers, sellers, tenants and landlords to see how we can continue to improve our services and stand out from the crowd as one of the best estate agents in London. Some estate agents focus their business on getting great results, but fail to provide a satisfactory service. Other estate agents give you a good service but might not achieve the results you want. We want to do both and these surveys help us to build on our excellent reputation. The results, mostly good, occasionally bad, are used to assess our performance as well as implement structured staff training and development.
All results are collated using SurveyShack, an internet based questionnaire and survey management system.
Friday, 31 May 2013
The Customer Satisfaction results from our May survey are back and once again, the feedback was outstanding. We have increased our buyer satisfaction levels from 90% to 100% - where all of our buyers said they would have no hesitation in recommending Marsh & Parsons (7% said they already had). On the sellers side, 92% said they would have no hesitation in recommending us and 19% said they already had.
Wednesday, 08 August 2012
Our latest Customer Satisfaction Survey for landlord and tenants delivered some great feedback, demonstrating that we’re ‘practicing what we preach’ in terms of our commitment to service levels. 90% of landlords said they would consider using us again to let their property and 86% said they would be happy to recommend us or already have. We were also pleased to see that 77% of landlords rated our staff as either ‘excellent’ or ‘very good’ when it came to our eagerness to let the property and our likability. On the tenant side, 99% of respondents said they were satisfied that we were able to arrange viewings to see properties at a time that suited them.
Wednesday, 29 February 2012
These survey results, sent to our landlords and tenants, contained some compelling statistics – 99% of landlords would use us again and 96% would recommend us (10% already had!). Incredibly, 51% of our landlords instructed just ONE agent. On the tenant side, 89% said they would be happy to rent through M&P again and it was particularly pleasing to see numerous commendations for many of our lettings negotiators and managers – with Archie Orr-Ewing, Maya Vershinina and Aaron Powdrill being mentioned four times each, by four different respondents. Lastly, we were delighted to see some of our sales managers mentioned in the lettings results, who had given great advice to landlords who had considered the prospect of selling and/or letting their property.
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